Unified inbox
Every conversation, one inbox, your whole team.
DMs, comments, and story replies land in one place, with AI replies clearly badged, so your team always knows who said what and nobody answers the same buyer twice.
Work as a team, not a group chat
Assign conversations, snooze them until the right time, and get alerted when a handed-over buyer is still waiting.
Answer faster with less typing
Saved replies and your product photos are one tap away from the reply box.
See what actually sells
Mark a conversation as a sale and see which chats, automations, and team members drive revenue.
Unified inbox: questions
Can I see which replies were sent by the AI?
Yes. Every AI-authored message is labelled in the inbox, and every hand-over comes with a summary of the conversation so far.
Can I limit a team member to one Instagram account?
Yes. Access can be scoped to specific connected accounts, so each person only sees the conversations they should.
Explore more features
- AI sales assistantIt answers buyer questions from your published catalogue, FAQs, and policies. When it doesn't know, or when a conversation needs a person, it hands over with a summary instead of guessing.
- AutomationsKeyword triggers turn “price pls” in your comments into a private conversation automatically. Every message goes through one policy engine, so you stay inside Instagram's rules.
- Team & permissionsCustom roles on every plan, access scoped to specific Instagram accounts, and an audit log of every sensitive change.