Automations
Reply to every comment and DM the second it lands.
Keyword triggers turn “price pls” in your comments into a private conversation automatically. Every message goes through one policy engine, so you stay inside Instagram's rules.
Comments to conversations
Reply publicly, send a private reply to the commenter, or both, on all posts or the ones you choose.
Hand off to the AI
Let a rule start the conversation and the AI assistant carry it from there.
Safe to switch on
Test each automation in a sandbox and keep version history. Instagram's messaging window and pacing are enforced automatically.
Automations: questions
What can trigger an automation?
A keyword in a post comment, a keyword in a DM, a reply to your story, a brand-new conversation, or a fallback when nothing else matches.
What happens if a message would break Instagram's rules?
It isn't sent, and you see a clear reason why. Nothing is silently dropped.
Explore more features
- Unified inboxDMs, comments, and story replies land in one place, with AI replies clearly badged, so your team always knows who said what and nobody answers the same buyer twice.
- AI sales assistantIt answers buyer questions from your published catalogue, FAQs, and policies. When it doesn't know, or when a conversation needs a person, it hands over with a summary instead of guessing.
- Team & permissionsCustom roles on every plan, access scoped to specific Instagram accounts, and an audit log of every sensitive change.