AI sales assistant
An AI that only says what your business told it.
It answers buyer questions from your published catalogue, FAQs, and policies. When it doesn't know, or when a conversation needs a person, it hands over with a summary instead of guessing.
Prices it can't make up
Prices, stock, and delivery fees come from structured fields you control, not from paraphrased text.
Knows when to step aside
Complaints, refunds, payment disputes, and sensitive requests go straight to your team.
Honest by design
If a buyer asks whether they're talking to a bot, it always tells the truth. That can't be switched off.
AI sales assistant: questions
What does the AI learn from?
Only the knowledge base content you publish: products, FAQs, policies, notes, and documents. Drafts are never used, and you can test answers in a private sandbox before going live.
Can the AI get stuck in a loop with a customer?
No. Each conversation has a cap on AI turns. When the cap is reached, or the AI isn't confident, it hands over to your team with a summary.
Explore more features
- Unified inboxDMs, comments, and story replies land in one place, with AI replies clearly badged, so your team always knows who said what and nobody answers the same buyer twice.
- AutomationsKeyword triggers turn “price pls” in your comments into a private conversation automatically. Every message goes through one policy engine, so you stay inside Instagram's rules.
- Team & permissionsCustom roles on every plan, access scoped to specific Instagram accounts, and an audit log of every sensitive change.